The Front Line Manager was created in 1993. It has
run successfully since then in Buckinghamshire, Essex, Berkshire and
Greater Manchester as an open programme, involving a wide cross section
of client companies.
It is
a modular course requiring attendance on a monthly basis and is aimed
at individuals and groups in organizations who find themselves in leadership
roles, perhaps with responsibility for other people. There is no requirement
for delegates to have had structured training or personal development
prior to this course and since the material we work with is for many
people a reminder of something they already know, the Front Line
Manager is applicable and relevant to all levels of manager.
It offers
a unique combination of personal and management development. Using a
core framework of management skills centred on coaching, we encourage
participants to try out new ways of being, in a safe environment.
We create
a highly interactive learning space that enables participants to step
above their day to day issues and invest quality time in review and
reflection, learning from structured activities, open discussion and
feedback. In this way they learn practical, pragmatic strategies they
can then apply to the difficulties they face back in the workplace.
We put
particular emphasis on the creation of effective, productive and rewarding
relationships built on trust, respect and understanding. We model this
concept throughout the course and demonstrate how important it is to
anyone performing a management role.
Our facilitators
have extensive and varied hands-on experience in line management and
leadership roles and we are fully dedicated to setting the highest professional
standards. We address real issues brought by delegates themselves and
encourage them to look at alternative behaviours and approaches which
will bring them a different and more productive outcome.
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